Three Pillars Help Desk Software - The Support Desk Designed For And By Internet Marketers
Once the user enters their email address and Ticket ID, they can view the entire ticket history - their messages along with all replies from the administrator(s).
Of course, they have the option to add a new reply to the ticket on this page.
- Super Admin (You) and Admins
Give different people password protected access to different categories and different levels of your help desk. You decide who can read and respond to which help tickets. You decide who can change system configurations. You decide which drop-down "One-Touch Responses" each admin can use or edit. You decide which admins can add templated responses to which category, who can add to your FAQ, etc.